Privacy & Cookie Policy Message
Welcome to our booking platform (the “Platform” or “We”). The Platform allows guests or renters to make online reservations for properties and rooms (the “Service”). This Privacy Policy (the “Policy”) describes our privacy practices in relation to the Service, including how your personal information is collected, stored, used, and shared.
Providing your personal information is a decision you make. We value it and appreciate your trust. You are not legally required to provide this information; however, we need it to allow you to use the Service. We act as data controllers and are responsible for the collection and use of any information you submit or provide through the Service.
In addition to this Privacy Policy, we may have additional policies or codes of conduct that apply to your use of the Service. If you have any questions regarding your use of the Service, please contact us.
What Type of Personal Information Is Collected?
When you submit an inquiry, make a customer service request, or register an account, you provide contact information such as your name, address, mobile phone number, and email address.
We may collect your credit or debit card information when you pay for the Service. This information is collected on our behalf by a payment processor.
We may also use cookies and similar tracking technologies on our website and in emails.
Additionally, we may collect your IP address from your internet provider and, when necessary for property owners, we may collect banking information.
Use and Disclosure of Collected Information
We may share the information you provide with third-party service providers in order to offer and support the Service, including to:
- Communicate with you about your use of the Service and respond to your requests
- Improve the security of the Service, such as investigating suspicious activity or violations
- Develop new tools, products, or services
- Link Service activity across different devices to improve functionality
- Identify and fix errors
- Perform data and system analysis to improve the Service
- Comply with applicable laws and cooperate with authorities when necessary
Access, Modification, Export, or Deletion of Your Information
You have the following rights regarding your personal data:
- Request a copy of your data
- Request corrections if it is inaccurate
- Request deletion when it is no longer needed
- Withdraw your consent at any time
- Request data portability
- Request restrictions on processing
- Object to the use of your data in certain cases
If you cannot do so through the Service tools, you may contact us directly.
GDPR Notice
We comply with the European Union’s General Data Protection Regulation (GDPR).
We collect personal data based on:
- User consent
- Contractual obligations
- Legitimate interests, provided they do not override user rights
Data Retention
We retain personal information for as long as we deem necessary for the purposes described. We may delete it without prior notice when it is no longer needed.
CCPA Notice
You have rights under the California Consumer Privacy Act (CCPA):
- The right to know what information we collect
- The right to request deletion
- The right not to be discriminated against for exercising your rights
We do not sell your personally identifiable information, but we allow advertising networks to collect activity data on our site.
Children’s Privacy
The Service is intended for individuals over the age of 16. We do not knowingly collect data from minors.
Cookies
We use cookies to improve user experience, collect statistical information, and facilitate website use. You may disable cookies through your browser settings, although this may affect the functionality of the Service.
Changes to This Policy
We may update this Policy from time to time. Your continued use of the Service constitutes acceptance of any changes. If you do not agree, we may terminate your access after 30 days.
Contact Us
If you have any questions about this Privacy Policy, you may contact us at:
info@casaesmeraldafajrado.com